At Sy Dolphin Electrical we are all about keeping you in the loop. There is nothing more frustrating than waiting around for a tradesman who never shows up. Where possible we will provide you with a date and scheduled timing when the booking is taken. If for any reason the scheduling needs to change our office admin staff will be in contact to make the adjustment. Should your requirements be more involved we will attend the property in advance to determine a scope of works prior to scheduling. While onsite our tradesmen will have access to onsite contact details should they have any questions. Where possible we will avoid a second visit but it may be necessary to order parts to finish the job. Your job will be completed in a time efficient and professional manner and we will always clean up after ourselves. Once complete an invoice will be issued via email providing you with details for online payment. If for any reason you are unsatisfied with the job please let us know as we rely on customer feedback to continually improve our service.
Sy Dolphin Electrical - Keeping you in the loop
Port Douglas Electricians
We are a family owned and operated electrical contracting business servicing Port Douglas and the surrounding Douglas Shire since 2004. We pride ourselves in providing exceptional customer service and invaluable advice to our loyal customer base. From humble beginnings working out of a Nissan Patrol, to operating out of a purpose built commercial shed in Craiglie Business Park. Along the way we developed a team of excellent tradesmen and apprentices. With admin support to back them up our team reaches you in a timely manner with well equipped vehicles to get the job done safely and efficiently.
About Sy Dolphin
Yes, Sy Dolphin is actually his name, no abbreviation or even middle name necessary.
Born in Sydney, Sy lived on the Northern Beaches most of his life and relocated to Port Douglas in 2001 after a trip exploring Australia in a big red Nissan Patrol. He picked up work around town at the Treetops Bar (Ramada) and Mossman Sugar Mill so he could still fit in a mid-week round of golf.
Things got a little more serious when he promised his wife Amber, they could have a baby if he got a boat. In 2004 he struck out on his own and has since gained the well-earned reputation of being the Electrician you call when you want a quality and safe job done on time. Having promised himself he would keep his “City Smarts” and offer reliable and exceptional service to all his loyal customers he continues to live up to that.
When not climbing ladders, meeting with customers or instructing his staff Sy loves boating, camping and fishing, with a regular game of poker on the side and an overdose of Golf on weekends wherever possible.
About Amber Dolphin
Lucky enough to exchange her maiden name, Whittington, with Dolphin in 2003.
Born in Perth, Amber spend her childhood moving between Perth, Sydney and Brisbane. She met Sy while working as an Event Co-ordinator in Sydney and moved from the big smoke to Port Douglas in search of a better environment to bring up a family.
After working in Sydney for a company helping BHP host international guests at the Sydney 2000 Olympics, her new gig at Treetops (Ramada) as Wedding Co-ordinator was almost a walk in the park. (Give or take a Bridezilla or three.)
When Sy started his business, Amber took the admin support role keeping his paperwork in order. As the business expanded and their children grew her role became more involved and she now works full time playing an enormous game of “Schedule Tetris” with an extra few hats thrown in the ring.
Given the chance she reads voraciously, enjoys camping, hiking and horse riding in Far North Queensland’s beautiful paradise. Can be found at either CrossFit or up the bump track in the early hours and aspires to be a published author.
Why Choose Sy Dolphin Electrical
Award winning customer service – reliable and professional
Quality products installed – tried and tested
Excellent problem solving skills – innovative and unique to your needs
Up-to-date advice on ever-changing industry requirements – trustworthy and transparent
Online Job Management System – fast and efficient
See what our customers are saying
“Sy Dolphin Electrical have been a valuable support to our Property Management Department, consistently executing a high standard of work at a competitive price. Sy & Amber and their team are fantastic to work with and offer an overall excellent service and experience time and time again.”Jocelyn SchumacherCo-Owner & Senior Property Manager Raine & Horne Mossman/Port Douglas
“Sy and the team at Sy Dolphin Electrical are an efficient organised operation that have been a great support to our business. They acutely understand the pressures we are under when guests in our resort have an issue and we need the services of an electrician to fix this problem in a very timely manner. Whilst we understand we are not the only resort they look after with urgent guest needs, they are extremely good at allocating their resources so we can keep our guests happy. They have also been very helpful in recommending new technologies and product options as we transitioned across to newer more efficient power saving lighting solutions.”Murray WorthingtonHotel Manager Oaks Lagoons Port Douglas
“We have renovated two properties in Port Douglas and have used the team at Sy Dolphin for both. They are consistently professional, courteous and responsive. The communication is excellent as is the quality of the workmanship. Any issues (albeit minor) were dealt with quickly. Unlike other trades, if they are delayed or unable to attend at the specified time, they always call to advise and reschedule. Always our go to team for any electrical work.”Amanda and Michael O’BrienPort Douglas
“Sy Dolphin Electrical's exceptional customer service skills along with fast call out times mean that work is always done quickly and the process is hassle free from start to finish. Their tradesmen are fantastic, very knowledgeable about different products, always providing clean and tidy workmanship as well as giving a lot of attention to detail to ensure that expectations are met. Thank you for always providing a great level of service.”Katie BarnettJKC Auto Mossman
“We have used Sy Dolphin Electrical for over 10 years and could not be happier. The level of service and professionalism offered by Sy, Amber and their friendly team is second to none, (and whether you have a large or small job it remains that way too!) Would recommend this family business to anyone!”Sarah CullenEditor Port Douglas Magazine
“I have had so many frustrating experiences with tradies, but I am happy to say that Sy Dolphin is worth his weight in gold. He has never let me down when I really need him and I know I can depend on both his sound advice and his workmanship – and that extends to his staff as well. If you need a good electrician then don't go past Sy Dolphin Electrical!”Judy PasslowPublisher/Editorial Director - Medicine Today
“We cannot rate high enough. Always there when we've needed work done at home or at our business, with a high standard of work, always going out of their way to give us the best advice, all topped with friendly service. With their consistently exceptional service, these guys make everything as easy as they can for us. Thank you SDE 🙂”Alison KleyngeldCo-Owner, With Sugar Port Douglas